Troubleshooting¶
Common Issues¶
Template Builder - No results when searching for Template Property ID or other relations in the checklist builder¶
Description:
When searching for Template Property ID or other relations in the template builder you cannot get any results even though you have limeobjects in the table.
Solution:
Make sure that all configured Template Properties and used relations in the builder have search views and search indexes.
Template Builder - Template Property ID is missing some relations or requires exact wording to find relations¶
Description:
When searching for Template Property ID some relations (such as a certain helpdesktype) can't be found. It might require exact wording to find the desired relation.
Solution:
The Template Property ID uses the normal search to find the relations - and thus requiring a healthy search index. When the search misbehaves and doesn't deliver the exceptected hits or relations it is often a sympton of a faulty search index. Delete the old index and then re-create a new one either using limefu or trigger a Re-Index in CAFE (lime internal tool).
Can't find the Template Builder Button¶
Description:
The button for creating new checklist templates are not visible on the startpage.
Solution:
- Ensure that you have configured access in
Lime Admin > Settings > Dynamic Checklistand ensure that you are a part of of atleast one of those groups. - Startpage has enabled the Start page Grid Feature switch? Make sure to add the
lwc-limepkg-dynamic-checklist-template-builderto components and add it to the layout. More info here.
Checklist don't get created from template¶
Description:
When creating a new limeobject my checklist doesn't get created from the checklist template.
Solution:
- Make sure your Table and Field Definitions Lime CRM is correct (history type option key
checklistis often missed). Usually the web server log can give you some guidance. E.gERROR: lime_type.unit_of_work - The option "checklist" does not exist.. - Make sure your solution has a custom limeobject for the limetype.
Lime Admin config do not show¶
Description:
When opening the addon config in Lime Admin you cannot accesss either the UI or code view (all white).
Solution:
Make sure that the field historytype on the history card has a lable 'Category'.
Template Builder - No results when searching for Template Property ID or other relations in the checklist builder¶
Description:
When searching for Template Property ID or other relations in the template builder you cannot get any results even though you have limeobjects in the table.
Solution:
Make sure that all configured Template Properties and used relations in the builder have search views and search indexes.
Checklist and Helpdesk Card is broken when created from an external form¶
Description:
When a helpdesk object is created through an external tool (e.g. Lime Forms), the checklist is broken. The checklist app doesn't load, and is just a white box. When looking closer in to checklist_items they do not have a set coworker. This is due to the fact that the integration user used for the external form does not have a connected coworker card, and the checklist requires a coworker when creating checklist_items.
Solution:
As always, follow best practice and create a corrensponding Coworker card for the integration user. Don't forget to set it to inactive on the coworker card so it does not show up in option queries.