Troubleshooting¶
Common Issues¶
Can't find the Template Builder Button¶
Description:
The button for creating new checklist templates are not visible on the startpage.
In modern versions of the dynamic checklist it has been moved to the browser menu.
Solution:
- Ensure that you have configured access in
Lime Admin > Settings > Dynamic Checklistand ensure that you are a part of of atleast one of those groups. - Follow the configuration for Template builder
Checklist don't get created from template¶
Description:
When creating a new limeobject my checklist doesn't get created from the checklist template.
Solution:
- Make sure your Table and Field Definitions Lime CRM is correct (history type option key
checklistis often missed). Usually the web server log can give you some guidance. E.gERROR: lime_type.unit_of_work - The option "checklist" does not exist.. - Make sure your solution has an initialize checklist automation for the limetype.
Lime Admin config do not show¶
Description:
When opening the addon config in Lime Admin you cannot accesss either the UI or code view (all white).
Solution:
Make sure that the field historytype on the history card has a lable 'Category'.
Checklist and Helpdesk Card is broken when created from an external form¶
Description:
When a helpdesk object is created through an external tool (e.g. Lime Forms), the checklist is broken. The checklist app doesn't load, and is just a white box. When looking closer in to checklist_items they do not have a set coworker. This is due to the fact that the integration user used for the external form does not have a connected coworker card, and the checklist requires a coworker when creating checklist_items.
Solution:
As always, follow best practice and create a corrensponding Coworker card for the integration user. Don't forget to set it to inactive on the coworker card so it does not show up in option queries.